Incident Response and Management Policy

• Table of Contents

  • EDC Inc Incident Response and Management Policy
  • Policy Overview
  • Policy Objectives
  • Scope
  • Incident Response Organization
  • Incident Identification and Reporting
  • Incident Classification
  • Incident Response Procedures
  • Communication
  • Documentation and Record Keeping
  • Regulatory Compliance and Legal Considerations
  • Training and Awareness
  • Policy Enforcement and Review
  • Exceptions
  • Conclusion

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EDC Inc Incident Response and Management Policy

This document outlines the Incident Response and Management Policy for EDC Inc. It is designed to provide a structured and systematic approach to managing and responding to security incidents that may impact the company’s information assets, operations, or reputation. This policy applies to all employees, contractors, and third-party partners of EDC Inc.

Policy Overview

The Incident Response and Management Policy at EDC Inc is a comprehensive framework that ensures a coordinated and effective response to information security incidents. The policy is designed to minimize the impact of incidents and to restore normal operations as quickly as possible.

Policy Objectives

• To establish a clear and consistent approach to incident response across EDC Inc.
• To ensure that incidents are identified, classified, responded to, and resolved in a timely manner.
• To protect EDC Inc’s information assets and infrastructure from unauthorized access or damage.
• To comply with legal, regulatory, and contractual obligations.
• To maintain customer trust and confidence by ensuring the confidentiality, integrity, and availability of EDC Inc’s services.

Scope

This policy applies to all systems, networks, and data owned or operated by EDC Inc, including but not limited to:

• User and service accounts managed within Active Directory.
• Assets recorded in the Configuration Management Database (CMDB).
• Changes overseen by the Change Audit Board (CAB).

All departments and personnel are required to adhere to the procedures outlined in this policy.

Incident Response Organization

The incident response team at EDC Inc is composed of members from various departments, each with specific roles and responsibilities:

• IT-SOC (Incident Management): Leads the incident response efforts and coordinates with other departments.
• IT Server Operations: Responsible for maintaining the integrity of server operations and OS patching.
• IT Server Build Operations: Ensures that new servers are built in compliance with security standards.
• Corporate Physical Security: Manages physical access controls and responds to physical security incidents.
• IT Security Operations: Oversees the implementation of security measures and monitors for potential security incidents.
• IT Monitoring Operations: Provides continuous monitoring of EDC Inc’s infrastructure.
• IT Database Operations: Ensures the security and integrity of database systems.
• IT Audit and Compliance: Ensures compliance with internal policies and external regulations.

Each department is led by an IT Director, supported by Managers who are responsible for the execution of this policy within their respective areas.

Incident Identification and Reporting

Incidents can be identified through various means, including but not limited to:

• Automated alerts from IT Monitoring Operations.
• Reports from employees, customers, or third parties.
• Regular security assessments and audits conducted by IT Audit and Compliance.

Upon identification of a potential security incident, it should be immediately reported to IT-SOC using the prescribed incident reporting channels.

Incident Classification

Once reported, IT-SOC will classify the incident based on its severity, impact, and urgency. The classification will determine the response procedures to be followed.

Incident Response Procedures

The incident response process at EDC Inc is divided into the following phases:

• Preparation: Regular training and readiness exercises are conducted to prepare the response team for potential incidents.
• Detection and Analysis: IT-SOC will analyze the incident to determine its scope, impact, and the resources required for resolution.
• Containment: Immediate actions will be taken to limit the spread and impact of the incident.
• Eradication: The root cause of the incident will be identified and removed to prevent recurrence.
• Recovery: Affected systems will be restored to normal operations, and any data loss will be addressed.
• Post-Incident Review: A thorough review will be conducted to improve future response efforts and to prevent similar incidents.

Communication

Effective communication is critical during an incident response. The following guidelines will be followed:

• Internal communication will be coordinated by IT-SOC to keep all stakeholders informed.
• External communication with customers, partners, or the public will be managed by the Corporate Communications Department in consultation with IT-SOC.
• Confidentiality will be maintained throughout the communication process.

Documentation and Record Keeping

All actions taken during an incident response will be documented by IT-SOC. This documentation will include:

• The nature of the incident.
• The response actions taken.
• The individuals involved in the response.
• The timeline of events.

This documentation will be stored securely and will be made available for review by IT Audit and Compliance.

Regulatory Compliance and Legal Considerations

EDC Inc is committed to complying with all relevant laws and regulations. IT-SOC, in collaboration with IT Audit and Compliance, will ensure that incident response activities are conducted in a legally compliant manner.

Training and Awareness

All employees at EDC Inc will receive regular training on this Incident Response and Management Policy. This training will include:

• How to identify and report security incidents.
• The importance of incident response.
• The roles and responsibilities of employees during an incident.

Policy Enforcement and Review

This policy will be enforced by IT Security Operations. Non-compliance may result in disciplinary action. The policy will be reviewed annually by IT Audit and Compliance to ensure its continued relevance and effectiveness.

Exceptions

Exceptions to this policy must be approved by IT Security. Any server that cannot be patched within the 30-day window must have an “IT Exception” approved by IT Security.

Conclusion

The Incident Response and Management Policy at EDC Inc is a critical component of our overall security strategy. By following this policy, EDC Inc ensures a coordinated, effective response to incidents, minimizing their impact and maintaining the trust of our customers and partners. It is the responsibility of all employees to be familiar with this policy and to act in accordance with its guidelines.

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