Team Department Details

1. Linux and Unix Server IT Operations: This department, led by Mr. Brian Haze, focuses on the management and maintenance of Linux and Unix servers within the company. Their primary responsibilities include server configuration, software updates, system security, and ensuring high availability and performance. The team handles issues and requests submitted to the “EDC-LIN-OPS” ticket queue, addressing technical challenges specific to Linux and Unix environments.
2. Windows Server IT Operations: Headed by Mr. Paul Rudd, this team is responsible for the operation and support of Windows server environments. Their tasks include server setup, applying security patches, monitoring system performance, and troubleshooting Windows-specific issues. Requests and incidents are managed through the “EDC-WIN-OPS” ticket queue.
3. HOSS (Hardware and Operating Server Support): Mrs. Sarah Starr’s team in HOSS plays a critical role in maintaining and supporting the physical hardware and operating systems of servers. This includes hardware installation, repairs, upgrades, and ensuring optimal operation of server operating systems. They address issues logged in the “EDC-HOSS-OPS” ticket queue.
4. Server Configuration Standards: Under Mr. Johnny Revias’s leadership, this department is tasked with developing, implementing, and maintaining server configuration standards across the organization. Their focus is on ensuring consistency, compliance, and best practices in server setup and configuration, managed via the “EDC-Standards” ticket queue.
5. Data Center and Physical server assistance: Led by Mr. John Gillmore, this department is responsible for the physical aspects of the company’s data centers. This includes managing the physical infrastructure, environmental controls, and power management for servers. They also provide direct support for physical server issues, managed through the “EDC-Data-Center” ticket queue.
6. Firewall and Networking: Mr. Brian Zack’s team manages the company’s network infrastructure and firewall systems. Their responsibilities include network configuration, performance monitoring, security, and managing firewall settings to protect against external threats. They handle issues and requests in the “EDC-Networking” and “EDC-Firewall” ticket queues.
7. Database Support: Mrs. Shelly Long’s department focuses on the support and maintenance of the company’s database systems, including Oracle and Microsoft SQL Server. Their tasks include database administration, performance tuning, backup and recovery, and managing database security. They respond to tickets in the “EDC-Oracle-DB” and “EDC-MSSQL-DB” queues.
8. IT SOC (Security Operations Center): This department, contactable at Dl-IT-SOC@EDCINC.com and led by Ryan Zoolander, focuses on the continuous monitoring and analysis of the company’s IT security posture. They handle incident response, threat intelligence, and security monitoring to protect against cyber threats, with incidents reported to the “EDC-IT-SOC” ticket queue.
9. IT Security: Headed by Mr. Brian Tree, the IT Security department is responsible for the overall cybersecurity of the company. This includes implementing security policies, conducting vulnerability assessments, managing security technologies, and employee awareness training. Security-related issues and requests are directed to the “EDC-IT-Security” ticket queue.
10. Physical Security: Managed by Mr. John Wick, this department oversees the safeguarding of the company’s physical assets, including buildings and hardware. Their responsibilities include access control, surveillance, and responding to physical security breaches. Physical security matters are handled through the “EDC-Physical-Security” ticket queue.